Inside Sales Support Specialist
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary: We are seeking an experienced inside sales support specialist who can adeptly navigate through an IT department of any organization identifying current and potential opportunities on behalf of SWOTmg clients. As an Inside Sales Support Specialist, you will have primary responsibility for building the pipeline and generating appointments. This includes developing a strong pipeline of new customers and/or projects in accounts through direct or indirect customer contact and prospecting. You will be responsible for successfully managing the initial customer experience and be able to converse intelligently with all levels of an organization from CFO, CIO, COO, LOB unit managers, to second/third level managers, and gatekeepers. As a valued team member, you will be required to provide input into strategic marketing activities, interact with management and senior level executives and work under limited direction.

Examples of facts to uncover are: finding out current and future technology initiatives, current vendors/partners, who they are working with (happy/unhappy), RFI/RFP pending, "pain areas", identification of decision makers, validating contacts, etc.

Primary Responsibilities include (but are not limited to):

• Researching potential prospects and developing customer call lists;
• Making outbound calls in identified target market/accounts;
• Generating and qualifying leads through multiple channels, primarily cold calling, direct mail campaign follow-up, VITO letters and Solution Selling tools;
• Establishing a qualified pipeline of opportunities through prospecting and cold calling;
• Setting appointments for outside account executives to present products and services;
• Producing lead reports and documenting important customer opportunities; and
• Ensuring action is taken and leads are followed through.

Qualified candidates should have:

• A Bachelors degree (preferred) with 3-5 years in a successful IT sales environment;
• A broad understanding of the technology industry relative to key trends, operational functions, business drivers and strategies;
• Research capability;
• Excellent communication skills, both verbal and written;
• The ability to translate/derive new opportunities and address customer's business problems using his/her industry knowledge;
• A pleasant and conversant phone manner; the ability to connect with "anyone";
• The quality of being someone to whom people like to tell information;
• The ability to work without a script, derive intelligent questions based on company information provided;
• Consistent follow-up and follow-through on all assigned tasks;
• Strong technology skills in the use of personal computers, database management tools and related software applications; and
• A strong work ethic, high energy level, ability to multi-task and demonstrate a positive attitude.

Please apply directly to careers@swotmg.com. References will be expected. Please specify anticipated salary. Benefits included.

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